Arris CM8200 Dead

[Glennb]

Following a thunderstorm in Sydney last night my NBN (HFC) modem has died.

There a no lights on the front panel. There is no indication that the modem is alive.

I removed the power adaptor plug from the back of the modem and confirmed that it is supplying 12VDC to the modem. I have emailed Helpdesk twice but have received no further communication with TPG.

The modem also provides the land line to my premises.

[Riezl]

Hi @Glennb,

Welcome to TPG Community!

We have located the account using your community details. We can see that the issue has been escalated to our Engineering Team and they are now working on sending an NBN technician.

Further updates regarding the technician schedule will be provided by the case engineer via SMS or phone call.

Let us know should you have further queries. Thank you.

[Glennb · Accepted solution]

All good now.

NBN have replaced the dead modem with a living one

Many thanks.

[Riezl]

Great! Feel free to drop us a message should you need any assistance. Cheers!

[Jpham2810]

Hi there I got exactly same issue, how can I start processing the replacement