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Arris CM8200 Online light dead

Level 2
Hi, wondering if there's any coming back from the arris not connecting? I've changed cables etc without luck

Hi @Tima1,


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link:


In your case, the service was affected by an unplanned NBN network outage. This has been resolved and your service should be working now.