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Arris NBN box searching for downstream

Level 1
My Arris NBN HFC modem has just dropped out and stuck at a flashing downstream light.

Every minute or so the modem will reset itself also.

I had an NBN outage last night and the modem was stuck at a flashing upstream light.

But this is different, is this another outage or a faulty modem?
1 REPLY 1
Moderator

Hi @DailyPaprika

 

Welcome to TPG Community!

 

We apologise for the late response in regards to the issue.

 

We were able to locate your account and learned that the service was affected by an NBN network outage that was caused by a faulty input pin. Their technician attended the job and resolved the issue.

 

If you need further assistance, please let us know.

 

BasilDV