Arris modem not going online

[Belinda_west]

After I moved I was told to plug In my arris modem and everything will be set up, I keep getting txt messages saying urgent plug in your modem but it has been and still no internet connection. I called last week and they said this was all I had to do but still not working. Please help!! Thanks

[Angeli]

Hi @Belinda_west, 

I have endorsed your service activation request to our Service Delivery Team and a case manager will be in contact with you within the day. 

Let me know if you need further help.

Regards,

Angeli