Automatic Configuration

[VStephenson]

Hi,

I have just got a new TPG Modem Router. I have followed the set-up process but it gets stuck on the "Your newly installed broadband equipment is waiting to be automatically configured" page. I've turned it on and off multiple times, I've waited half an hour multiple times. What else can I do?

Thanks,
Victoria

[Riezl]

Hi @VStephenson , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community