Hi @priteshb09 ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Apologies for that and we'll check the link, @priteshb09 . Thank you for providing the details via PM. We had a look at your account and we can see that the issue has been escalated to our Engineering Team and an NBN technician has been booked for Thursday, 11 March 2021, 8:00 AM - 12:00 PM to fix the issue.
The team is closely monitoring this and the Case Engineer will be in touch through SMS or phone call for any additional updates.
Let us know should you have further queries. Thank you.