Can TPG remotely reboot my modem

[camma]

Can TPG remotely reboot my modem for me if I'm away from home?

[Rica_R]

Thanks for reaching out @camma.

Are you having issues with the service lately? Can you tell us more about why you want to reboot your modem?

[camma]

My connection drops out frequently following stormy weather.  It doesn’t reset itself and I usually have to reboot the modem.    I am away at present and I am unable to manually reboot it.

So I was hoping TPG may be able to help me.

[Anonymous]

Hi @camma, 

Flick us a message with your customer ID or username and we'll take it from there. 

How do I private message (PM) in the community
 

Regards,

Angeli

[gtvone]

Hi, wondering how this worked out, I'd like mine remotely rebooted, too, if possible? 

[Ahra_G]

Hi @gtvone, 

You may reboot the modem manually as we also recommend to do it at least once or twice in a month. 

May we know if you are experiencing any issues? 
 

Thanks! 

Ahra_G

[gtvone]

Hi, I'm not at the property - I have two accounts, one at a holiday home, I just note my NAS and security camera at that property have gone offline, so wondered if it was possible for TPG to force a reboot remotely of the modem. 

[Ahra_G]

Hi @gtvone, 

We can remotely test and check your line status but we do not have access to remotely turn the modem off/on. 

Thanks! 

Ahra_G