We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.
Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.
In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....
We appreciate your patience and our sincerest apologies for the inconvenience.
Yes, I had a tech guy ring me and he got me access to my modem and the internet is working on my laptop only but I am unable to connect to the WI-FI via my mobile or Foxtel. I've change the password and still nothing, the internet light on my modem keeps flashing.
Is the laptop directly connected to the modem via ethernet cable or Wi-Fi as well (same as the mobile)?
If so, we recommend having a read of this community article which may help you: Wi-Fi troubleshooting steps - No Internet/Connection
Feel free to message us should you need further assistance.