NBN is not working

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Level 1a

My NBN has been playing up on and off for some time, dropouts and such.

I usually have to reboot everything daily just to make sure. I'm confident at this point it's the TP-link Archer VR1600v.

 

It has completely stopped working in terms of supplying an internet connection, the lights for DSL, Internet and phone are all light up.

When I log into the modem this is what I see

Internet status: Dissconected

Please configure your DNS manually

Connection Type: PPoE

 

IP Adress, DNS server and Gateway are all allocated please help

 

1 REPLY 1
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Moderator

Hi @AndrewH,


Thanks for reaching out and our sincerest apologies for the inconvenience. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.


Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.


In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....