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Modem on orange no internet

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Level 1a
We have no internet and the orange light is lit up on the modem. I have reset and turned on and off and cannot get through to TPG, anyone else have troubles today?
1 REPLY 1
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Moderator

Hi @BBHome,

 

We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.

 

Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.

 

In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....

We appreciate your patience and our sincerest apologies for the inconvenience.