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Cancelled 5g over a month ago no return label

charlestoth76
Level 2

Hi i cancelled my 5g wifi and went back to fixed line NBN on the 11th of November.  Now billing period has been and gone as of the 22nd of November, and i am yet to receive the return label....whats going on?

1 REPLY 1
Shane
Moderator

Hi @charlestoth76,

 

Let us help check the status of the cancelled 5G home broadband and the return label for the modem. Could you shoot us a PM with your details to better understand the situation.

 

How to send a PM?

 

Regards,

 

Hi i cancelled my 5g wifi and went back to fixed line NBN on the 11th of November.  Now billing period has been and gone as of the 22nd of November, and i am yet to receive the return label....whats going on?