Cannot able to reach customer services number

[Varensingh]

I am on phone to get support more then 1 hrs buy not ne picking the call .

[Riezl]

Hi @Varensingh,

We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.

Our Network Engineers have immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.

In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....

We appreciate your patience and our sincerest apologies for the inconvenience.

[Bagaja]

Why
my internet is not working

[Ahra_G]

Hi @Bagaja, 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage - https://www.nbnco.com.au/support/network-status

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:

Troubleshooting No Internet Connection
https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338

We have detected that your internet is working at the moment.

Should you require further assistance, you can reach us through chat, e-mail and TPG Community, all of which can be found at https://tpg.com.au/support/contact or you may check out our self-help options located here: http://tpg.com.au/support 

Regards,

Ahra_G