Cannot connect my new modem

[Kernel32]

Hi there,

I do gaming every now and then and for the past few days it is impossible to play anything ( lagging alot ). So I thought maybe my modem had it enough and time for a new one. I purchased D-LINK AC200 DSL-3890 and I still have the same problem.

However, now I cannot connect my new modem to internet. I checked all the settings are correct;

VDSL 

PPPOE

VDSL ID : 2

User Name: *******

Password : *******

I can connect with my old modem but i cannot connect with my new one.

Any help will be great. 

[David_M]

Hi @Kernel32 

Thanks for your enquiry!

Here is a link to modem configuration details for all TPG supplied modems.

https://community.tpg.com.au/t5/Modems-and-Devices/List-of-all-TPG-broadband-setup-and-modem-guides-...

If you are having troubles configuring a third party modem, please feel free to try our online chat portal, or try getting support from your modem manufacturer.

Regards,

David_M