I already tried to engage with TPG Tech Support directly, but that got me nowhere:
Transcript:
[2020-03-31 10:25:57] [Matthew] I'd like to request a firmware upgrade on my Archer VR1600v router please. From reading in the forums, I beleive this is done remotely by TPG, so I'm unable to do it myself. Details below: Customer ID: <hidden>, Name: <hidden>, Address: <hidden>, Router: Hardware Version: Archer VR1600v v1 00000000 Current Firmware: 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n
[2020-03-31 10:26:02] [TPG Support] Please wait as we connect you to a Support agent
[2020-03-31 10:26:45] [TPG Support] All of our Chat Support team members are currently assisting other customers. Please enter your query while you wait and we’ll respond as soon as possible.
[2020-03-31 10:27:05] [Matthew] I know you guys are busy, so I'd be happy for a ticket to be created for this so it can be done at a later time (and let you get back to serving other customers).
[2020-03-31 10:55:42] [Eric] Hi this is Eric from TPG Technical support, how can I help you?
[2020-03-31 11:00:13] [Matthew] Hey Eric, Just looking to have a ticket created to push the latest firmware to my Archer VR1600v please. Doesn't have to be done now, anytime convenient.
[2020-03-31 11:00:48] [Eric] I need to consult a colleague regarding this query. Please allow me a few minutes to check and come back to you.
[2020-03-31 11:01:00] [Matthew] Thanks, no problem
[2020-03-31 11:02:15] [Eric] May I have your Customer ID or Username, so I can take a look at your account also?
[2020-03-31 11:02:39] [Matthew] Customer ID: <hidden>, Name: <hidden>, Address: <hidden>, Router: Firmware Version: 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n, Hardware Version: Archer VR1600v v1 00000000
[2020-03-31 11:10:27] [Eric] Ok, I was advised that since we don't have enough resources on the TP Link modem that you have. I advise you to better consult the manufacturer of the which is the TP Link.
[2020-03-31 11:12:18] [Matthew] TP Link doesn't supply firmware for this device as each provider customises the firmware with network specific information. As a result, there's no publically available firmware that I can download from TP-Links support website. I've also seen many TPG Community forum conversations where TPG support has pushed out a firmware update remotely, hence my request. Should I jump onto the TPG community forum instead and request it there?
[2020-03-31 11:14:01] [Eric] https://community.tpg.com.au
[2020-03-31 11:15:12] [Eric] yes. you may try that one. But I will back on you once I have a concrete information about your request Matthew.
[2020-03-31 11:15:24] [Matthew] OK.
[2020-03-31 11:16:27] [Eric] Feel free to chat again should you need further assistance Check out our community page at https://community.tpg.com.au
[2020-03-31 11:16:39] [Matthew] OK
Chat ID: 593077
Sincerely,
Live Support Team
