My Modem

Level 2

I have a TP Link Modem,, Model: TD-W9970 that is not connecting to the internet. Can anyone help me out?


Hi @turner1967,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


If you're having issues with this modem set up, we have also created this article that may help:


How to set up your TP-Link TD-W9970 modem for ADSL2+


In your case, we have identified an issue with the line and a Telstra technician went out to fix it. We have checked the status of your connection and it shows up and running now.


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.