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Cannot connect to modem

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Level 1b
The NBN man connected our Internet yesterday, but we are unable to access the internet. TPG’s helpline is if no help. They want us to go online but we can’t
1 REPLY 1
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Moderator

Hi @FandLKolver

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

In your case, our Engineers have lodged the fault with NBN Co and their attending technician restored the service after repairing the NBN cable.

 

BasilDV