Cannot connect to modem

[FandLKolver]

The NBN man connected our Internet yesterday, but we are unable to access the internet. TPG’s helpline is if no help. They want us to go online but we can’t

[BasilDV]

Hi @FandLKolver

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

In your case, our Engineers have lodged the fault with NBN Co and their attending technician restored the service after repairing the NBN cable.

BasilDV