Hi @JuLu2112 ,
Thanks for raising this to us. It is possible that a line fault may cause a dropout on the service, to better understand the situation. We'd like to get your account details (Username/Customer ID together with the address on file).
In case you need a reference: How do I private message (PM) in the community
I have a 3 years old Huawei HG659 which has been dropping out a lots recently. I need to unplug the power and turn it back on to get the internet back (few times in a day). I am a NBN50 HFC customer. Need to do some 4k streaming and multiple devices connection. Please advise the best modem router replacement I should get. I dont use phone function on the router. Many thanks.