Modem setup

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Level 1a
Hi
I have a hybrid fiber coax NBN connection and set it up last night with the NBN box and the TP link modem. It works perfectly. This morning I received a text from TPG saying ‘TPG: Your NBN service is installed but we can't see you online. For modem setup help visit link.tpg.com.au/xMoUBn.’
What should I do? Disconnect and start the whole plug in activation again? It works well so prefer to leave it alone.
Cheers
Luke
1 REPLY 1
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Moderator

Hi @lsimpkin ,

 

Welcome to the community!

 

Thanks for raising this to us, we'd love to help see the status of your service installation. Send us your accoutn details (Username/Customer ID together with the address on file).

 

For reference: How do I private message (PM) in the community 

 

Regards,

 


@lsimpkin wrote:
Hi
I have a hybrid fiber coax NBN connection and set it up last night with the NBN box and the TP link modem. It works perfectly. This morning I received a text from TPG saying ‘TPG: Your NBN service is installed but we can't see you online. For modem setup help visit link.tpg.com.au/xMoUBn.’
What should I do? Disconnect and start the whole plug in activation again? It works well so prefer to leave it alone.
Cheers
Luke