Can you PM your TPG username?
Can I get the serial number of your TPG modem?
Firmware upgrade is done.
Once the firmware is updated to V100R001C216B113 version please follow the instructions below.
Click Internet -> Internet Services -> Simple Network Time Protocol (SNTP)
Select the correct timezone and click enable Daylight saving time to configure DST.
Welcome to the Community!
We have managed to locate an account using your community details and your modem's firmware needs to be updated from V100R001C216B111 to V100R001C216B113.
Having said this, we will request for the firmware to be upgraded and keep you posted on the progress.
Once the firmware is upgraded, please follow the instructions provided by Joseph_D above.