Changing time on HG659 - daylight savings

[Joseph_D]

@Zieseniss,

Can you PM your TPG username?

@walkadwill,

Can I get the serial number of your TPG modem?

@mcenieryb72,

Firmware upgrade is done.

Once the firmware is updated to V100R001C216B113 version please follow the instructions below.

Click Internet -> Internet Services -> Simple Network Time Protocol (SNTP)

Select the correct timezone and click enable Daylight saving time to configure DST.

Kind regards,

Joseph D

[kandd2]

My HG659 has the same problem, firmware is V100R001C216B111.

Can you help?

Thanks!

[Riezl]

Hi @kandd2,

Welcome to the Community!

We have managed to locate an account using your community details and your modem's firmware needs to be updated from V100R001C216B111 to V100R001C216B113.

Having said this, we will request for the firmware to be upgraded and keep you posted on the progress.

Once the firmware is upgraded, please follow the instructions provided by Joseph_D above.

[swang]

how can I get my hg659 firmware update?

Product type:

HG659

Device ID:

00E0FC-J3N8W17322011331

Hardware version:

VER.B

Software version:

V100R001C216B112

routter s/n: j3n8w17322011331

[Riezl]

Hi @swang,

Welcome to the Community!

Are you able to send us a private message with your customer ID or username so we can take a look at your account?

[Riezl]

Hi @swang, thanks for the account details you've provided via PM.

We have requested for the firmware to be upgraded and will revert to you as soon as feedback is received.

[Riezl]

Hi @kandd2 and @swang,

We have successfully upgraded the firmware to V100R001C216B113. Please refer to the steps above in updating the time settings.

Should you require further assistance, feel free to drop us a message. Cheers!

[lacara]

Is this firmware still available?
I am setting up the Parental Controls and the time is completely wrong.

Cheers

[Erika]

Hi @lacara,

Welcome to TPG Community!

I've managed to locate your account using your Community details. 

I've now requested for a firmware upgrade for your modem.

We'll update you once done.

Cheers,

[Erika]

Hi @lacara, 

We've now updated the firmware of your modem. 

Please let us know should you need further assistance. 

Cheers!