Coaxial Cable

[mimmorose]

Can TPG give me a connection for Coaxial Cable?, I spent ALL DAY Friday to get this sorted but still nothing,

the modems we received do not have the connection or do I need to go to Telstra

[David_M]

Hi @mimmorose 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @mimmorose 

Our records show for your house in 3032, it will be an NBN-FTTC service. This is not on the ''coax''.

You should have an NBN-NCD + a MODEM. The NCD will plug into the phone line/socket, and the modem plugs into the NCD.

You need to do some of the install yourself.

You will need to UNPLUG ALL existing phones/modems, and setup the new NCD + MODEM to the socket.

Pay attention to the 4x blue lights on the NCD once completed.

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

Regards,
David_M