Can TPG give me a connection for Coaxial Cable?, I spent ALL DAY Friday to get this sorted but still nothing,
the modems we received do not have the connection or do I need to go to Telstra
Our records show for your house in 3032, it will be an NBN-FTTC service. This is not on the ''coax''.
You should have an NBN-NCD + a MODEM. The NCD will plug into the phone line/socket, and the modem plugs into the NCD.
You need to do some of the install yourself.
You will need to UNPLUG ALL existing phones/modems, and setup the new NCD + MODEM to the socket.
Pay attention to the 4x blue lights on the NCD once completed.
You may check the setup guide that we've created for NBN-FTTC here.