Moving home ** show

Highlighted
Level 1a
Hi,

I do not know how customer service care about you when it doesnt exist...

I've been waiting for 12h a call back from the technical support and NBN technician who was supposed to come, actually come to my former address. It is not likely to be an NBN issue because the landlord was able to use it without any problem. I think that TPG processes are not that great and I should have gone away for a long time...

For any new customers hesitating to sign for TPG, I would definitively not recommend it.

2 REPLIES 2
Highlighted
Moderator

Hi @canocl67 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Highlighted
Moderator

Hi @canocl67 

 

Found that you had already sent me a PM. From what I can see your order is now complete and you are showing online for the last 1 day and 16 hours.

 

Are would still having issues with your new service?

 

Regards,

Karl