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Connected, no internet on LAN and WLAN

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Level 1

Since About a month ago we have had consistent problems with devices randomly losing internet but wifi connected. Happens on win 10 laptops, MacBook, android phones, iPads. We also have Smart Tv and Foxtel IQ box connected with Ethernet cable to LAN port. We are having regular issues on all devices where the connection to wifi router is ok, but no internet but not all at the same time. Especially of concern is the LAN connections dropping internet as it means the wifi signal isn't to blame.


If I reboot the router, it is ok for about a day before devices start losing internet again, so this is not a reasonable answer to keep rebooting.

 

do I need to replace the router or is there another issue that can be easily resolved?

2 REPLIES 2
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Moderator

Hi

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1c

Setup a client with manual DNS and see if it does the trick. I have the same issue and that's been my workaround.