Thanks for coming back to me.   I know this is not your fault, but the service is only back as I replaced the modem myself, not because of anything TPG did. The fact it took 2 days to get any kind of a response is something that has stuck with me. The many hours wasted on the phone, only to be disconnected in the end. What will happen the next time I have an outage and it is an issue on your end? Maybe all providers are this rubbish and this is the gold standard, but it is something I will look into. I am happy to pay a premium for actual assistance when required, as with TPG it seems we have no choice.    I'm sure TPG know very well how long an average support call is, how many CSR's they have available and how many people are in the queue. Put a estimate up for people waiting in the queue. Let them decide if the issue is important enough to them to wait or call another time. You could even just put a count and let them gague if it's moving fast enough for their liking. And if they do decide to wait, don't you dare just dump there call.  ... View more

Setup a client with manual DNS and see if it does the trick. I have the same issue and that's been my workaround.  ... View more

Another one for firmware upgrade please I have issue where the modem drops DNS to clients. Any Wi-Fi or even plugged in devices lose the ability to browse the net. Configure the same clients with manual DNS and they work fine. When this happens and I log in to the modem the home page shows 0 for both WLAN and connected devices. Reboot does the trick to resolve, but issue happens around every 2 weeks. Hopefully firmware upgrade might fix.    Product type: HG659 Device ID: 00E0FC-J3N8W16909002997 Hardware version: VER.B Software version: V100R001C216B111 ... View more