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Connection has been dropping out regularly for weeks

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Level 1a

Hi,

 

I have an NBN plan and it's been a few weeks that my connection keeps switching on/off sometimes every 30mn when I use it in the evening. The NBN signal is fine and works consistently, it happens at the TPG modem level.

1 REPLY 1
Moderator

Hi @bobbyone,

 

Welcome to the community!

 

We are sorry to know that you're having dropouts on your connection. We're able to locate your service and ran initial tests on your connection it shows multiple dropouts. Based on the latest log we've seen that you have been in contact with one of our Technicians yesterday and your service is currently being monitored.

 

Further updates with your connection will be provided by the assigned Technician handling your case. Let us know should you require furhter assistance.

 

Cheers!