Get online support
Your modem has been connected to our server for at least 9 hours.
Can you confirm if the light indicators on the modem for 2.4G and 5G are lit?
Both indicator lights are on. Please find attached for the latest pics.
I am able to logon to the rounter via wire network.
I attempted to change the name of ssid but getting Error code: 1
Thanks for the screenshots, @Jono87
Can you reboot (turning it off and on) the modem first to see if that would fix the issue? If the modem is still not broadcasting the WIFI networks, perform a reset next (using the reset button at the back).
Great to hear that, @Jono87
Thanks for keeping us in the loop. Feel free to leave a comment anytime.