Level 1
I am an existing customer whose old modem died and I have just received a new modem from tpg and connected in the way the instructions indicate. The internet light is on but my devices can’t connect despite the password being accepted (tick) - do I need to do something more to get connected?

Hi Jezzasim,


Welcome to TPG Community!


We apologise if you are having issues with the service.


We tried to lookup your account using your community details to no avail.


Could you please PM us your customer ID or username and address so we can take a look at your account and confirm your connection?


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community