Have been trying to get my service connected for almost 2 weeks now, first the modem arrives without the NBN box. Then after numerous calls and wanting to cancel my contract they promise it Will be sent, However not before charging me another $10 for freight.
anyway needless to say still no box.
If if I cancel I know the refund will take months,
problem is I think the sale team have no clue about the difference between days and weeks, maybe deliberately say 3-4 days knowing full well it’s 3-4 weeks.
anyway another extremely dissatisfied customer, I suppose my fault for not reading the posts on the forum prior to ordering, “buyer beware”
