Cutting out

[Isabelmartinez]

My modem keeps cutting out and chat is no help. They said this is normal and they can’t do anything about it?
Can someone please help?

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards