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D-LINK DIR-X1560 (AX1500 MESH WI-FI 6 ROUTER)

mkinna1987
Level 2
Hello,
I've been struggling for days now trying to set this router up. Physical connection is fine, but once set up wizard is complete it still says not connected to internet.
I've tried my username and password multiple ways (was told different passwords on the phone)
7 REPLIES 7
david64
Level 10

Have you set VLAN ID=2 for internet access? Settings menu, Internet, VLAN.

(P53 in manual: https://support.dlink.com/ProductInfo.aspx?m=DIR-X1560-US)

(Don't think this is needed on FTTP connection.)

mkinna1987
Level 2
Hi David,
Yes this setting was already on VLAN ID = 2 .. Does the priority also need to change?
david64
Level 10

Priority is 0.

The password is the one that gets you in if you login using mobile data. 

Have a look at the Dlink system log. There might be a clue.

Does the previous router still work? 

What lights are lit on the NBN box?

mkinna1987
Level 2
Yeah previous router still works. On the new one all lights on except for internet which is orange.
david64
Level 10

If the old router still connects to the internet, you can compare the settings on both. The old one won't need to be connected.

Your pictures didn't show the pppoe or vlanid settings.

Jmarsh
Level 2
Is there any resolution to this issue?
I have also not been able to get my DIR-X1560 to connect to TPG internet. I even returned one after both TPG and DLink determined it was a dud, maybe this model is a dud?
david64
Level 10

Hi Jmarsh. What lights are lit on the NBN box?

Does the TPG supplied router still work?

Settings are PPPoE, username with @TPG.com.au on end, and password. Username and password for My Account, not Community username and password. Also, VLAN ID =2 if using FTTC/HFC.