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Deco x50 unable to setup with Archer VR1600v

rubberducky
Level 2
Has anyone successfully setup a deco x50 mesh device with an Archer VR1600v modem?
I've followed the Deco app instructions and arrived at the "Testing internet connection" step which came back that it couldn't find an internet connection. The troubleshooting steps are to check what type of internet connection we have and confirm the internet is working.
I called TPG to confirm the type of connection we have and they advised its PPPoE which is the option I was using. So the internet type was not wrong.
I've tried resetting the Deco multiple times and the same situation happens each time.
No clue what to try now.
1 REPLY 1
david64
Master

Hi @rubberducky . What type of NBN connection do you have?

If you keep the VR1600 as main router, the Deco can only be an access point. Try setting it as Dynamic IP, instead of PPPoE.