Did not receive an nbn connection device

[ardnaxela]

Hi there

I’ve just moved home and received my new modem.
I’ve received a text reminding me to connect my modem to continue installation.
I’m trying to set it up but the manual says I need to connect it to a nbn connection device, and I have not received one.
I’ve tried calling the tpg call line only to hung up on.
How can I get an ncd urgently?

TIA

[Shane]

Welcome to the community!
 

Let us check the progress of the service installation, please send us your account details (Username/Customer ID together wtih the address on file) also include your best contact number and preferred time.

How do I private message (PM) in the community

Regards,

Hi there

I’ve just moved home and received my new modem.
I’ve received a text reminding me to connect my modem to continue installation.
I’m trying to set it up but the manual says I need to connect it to a nbn connection device, and I have not received one.
I’ve tried calling the tpg call line only to hung up on.
How can I get an ncd urgently?

TIA

[ardnaxela]

Hi Shane

Thanks for your reply. I’ve just sent a private message. Thank you.