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Difficulties with internet connection

Level 1b

Hi, we have got difficulties with internet connection. How we can solve this problem?


Hi @vladam77


Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.


If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:


In your case, your ADSL2+ service is active and working within specification.