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Disable IPV6 on modem?

rudym
Level 2

HI Team

After some working through with the tech team from Disney, it appears that my new SAGEMCOM FAST 5866T needs to have IPV6 disabled in order to stream Disney Plus - I can see on the device management screens that some devices get IPV4 adn some get IPv6 addresses, how do I disable the IPV6? There does not appear to be a setting I can access to do this.

1 REPLY 1
BasilDV
Moderator

Hi @rudym

 

Thanks for raising this with us.

 

May we know the make and model of your modem/router? Also, please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV