Hi @Matthewu,
Welcome to the community!
Thanks for bringing this to our attention.
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hello,
I've recently upgraded by TPG NBN 50mbps plan to NBN Home Superfast 200mbps and I've noticed that the internet drops out for 10-15 seconds frequently.
I'm unable to stream of do anything as devices constantly drop off the internet. My connection to the modem never drops out.
Was I meant to recieve a new modem with my upgrade?
