Drop out

[petestephens]

Drop outs occur during phone calls, and while watching tv, is it possible to get a better modem than the standard one. We are on end of line.I have done the switching off, shifted the modem nothing changes

[BasilDV]

Hi @petestephens

Aside from switching it off and on, have you tried to factory reset the modem/router?

Kindly send me a PM with your TPG account details to assist you further.

BasilDV