End of life modem

[mdeh]

Hi, my original TPG-supplied Archer VR1600v modem is end of life and out of support. The latest firmware is vulnerable to critical CVEs and it also has started to go yellow and runs very hot.

It's quite literally a time bomb in both a fire and cyber risk way.

Does TPG upgrade this hardware? How do I organise that?

[kate_]

Hey @mdeh, we can check out your options for a new modem here.

Send me a PM and we'll chat some more.

[joan598martin]

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@mdeh wrote:
Hi, my original TPG-supplied Archer VR1600v modem is end of life and out of support. The latest firmware is vulnerable to critical CVEs and it also has started to go yellow and runs very hot.

It's quite literally a time bomb in both a fire and cyber risk way.

Does TPG upgrade this hardware? How do I organise that?

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Hello,
My TPG-supplied Archer VR1600v modem is end-of-life and vulnerable to critical CVEs. It's also overheating. Can TPG upgrade or replace this hardware? How do I arrange this?

Best regards,
Joan Martin

[Jacob_Bowz]

We'll help get a new modem out your way, @joan598martin! Send through a private message and we'll check it out.