FTTC Network Connection Device not working.

[gursanscky]

Following a secere storm last noght we have no internet. I believe the connection box was fried by an electrical surge through the phone line. No power on the connection device.

How do I get  new one and how long will it take? I work from home and need this working.

Colin G

[BasilDV]

Hi @gursanscky

Welcome to the Community!

We were able to locate your account using your community details and understand that you've reached our Tech team.

The case was raised to our Engineers and an NBN technician is booked to check your service.

Further updates will be given by your assigned Engineer as soon as it becomes available.

BasilDV