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FTTC connection light flashing blue

sarahh12345
Level 2
After unplugging the device to move a cabinet the FTTC connection light is flashing blue. I have moved it to another phone line, power off and on and reset using a pin twice.
I’m still having the same issue.
Can you please help! Thanks
1 REPLY 1
Shane
Moderator

Hi @sarahh12345,

 

Welcome to the community!

 

Thanks for raising this to us, please confirm which device has been moved the NBN box or the router? I would love to help see the status of the connection, please send me a Private Message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community

 

Regards,

 

 

After unplugging the device to move a cabinet the FTTC connection light is flashing blue. I have moved it to another phone line, power off and on and reset using a pin twice.
I’m still having the same issue.
Can you please help! Thanks