Firmware Update Please - Huawei HG659

[vman042005]

I have been having issues with my modem (Huawei HG659). Whilst I can connect to the WiFi, the internet takes a while to connect with WiFi. I have reset, power cycled a few times now, I have reset the laptop network adapter, really hit and miss with connectivity. This has been happening in the last 3-4 weeks only.

May I please have my modem's firmware updated, hopefully this can resolve the connectivity.

• Product type: HG659
• Device ID: 00E0FC-J3N8W17322011677
• Hardware version: VER.B
• Software version: V100R001C216B112

If there's anything else I need to be to be doing, please do let me know.

Thank you V.

[David_M]

Hi @vman042005 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @vman042005 

Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.

How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards,
David_M

[David_M · Accepted solution]

Hi @vman042005 

I got your details.

I have sent a request to our hardware teams to push a firmware upgrade out to you.

Thanks,