TPG Community

Get online support

Firmware Update Please - Huawei HG659

SOLVED Go to solution
Highlighted
Level 1c

I have been having issues with my modem (Huawei HG659). Whilst I can connect to the WiFi, the internet takes a while to connect with WiFi. I have reset, power cycled a few times now, I have reset the laptop network adapter, really hit and miss with connectivity. This has been happening in the last 3-4 weeks only.

 

May I please have my modem's firmware updated, hopefully this can resolve the connectivity.

  • Product type: HG659
  • Device ID: 00E0FC-J3N8W17322011677
  • Hardware version: VER.B
  • Software version: V100R001C216B112

If there's anything else I need to be to be doing, please do let me know.

Thank you V.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Hi @vman042005 

 

I got your details.

I have sent a request to our hardware teams to push a firmware upgrade out to you.

 

Thanks,

 

View solution in original post

3 REPLIES 3
Highlighted
Moderator

Hi @vman042005 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @vman042005 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

Highlighted
Moderator

Hi @vman042005 

 

I got your details.

I have sent a request to our hardware teams to push a firmware upgrade out to you.

 

Thanks,

 

View solution in original post