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Firmware Update Request

Level 2
Hello, my internet keeps dropping out and I'm wondering if it will be resolved with a firmware update.
Can I please request a firmware update for my Archer VR1600v v2 router?
The firmware version is: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

Many thanks

Hi @mahmadi58


From the details provided, it appears that your modem has the latest firmware version.


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


If the issue persists, please send your Customer ID or username via PM in order for us to check the status of your service.