Firmware Update

Highlighted
Level 1c

Hi Guys,

 

Can i request the firmware update file or a firmware update on the following Modem for my home connection (current version as follows) :-

 

Firmware Version:

0.1.0 0.9.1 v5006.0 Build 171027 Rel.38125n

 

Hardware Version:

Archer VR1600v v1 00000000

 

Or can someon advise who i need to PM with details etc to get this.

 

Cheers All!

6 REPLIES 6
Highlighted
Moderator

Hi @johnjamesbowman , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

Highlighted
Level 1c
PM sent , couldn't find TPG ID number hopefully username and address sent is enough ?
Highlighted
Moderator

Hi @johnjamesbowman,

 

Thanks for sending us your details. We're able to locate the account and request a firmware upgrade for the modem/router. Let us know should you require further assistance.

 

Regards,

 

 

PM sent , couldn't find TPG ID number hopefully username and address sent is enough ?
Highlighted
Level 1c
Cheers guys!
Highlighted
Level 1c

Hi Shane,

 

Just checked and still on same firmware.

 

Is their any lead time to when these are done or is there a file i can grab to do it myself ??

 

Cheers in advance.

JJ

Highlighted
Moderator

We are unable to upgrade the modem's firmware as it appears that this modem was not provided by TPG.