Firmware update for Archer VR1600v

[gerson]

I bought this modem and there is no VOIP telephony function in the dashboard. My ISP said it needed a firmware update. But I cannot find the firmware. 

This is the current version below. 

Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n Hardware Version:Archer VR1600v v2 00000000

[Daisy_Dhen]

Hi @gerson, 

Welcome to TPG Community! Please shoot us via private message with your TPG username or Customer ID number so we can have a closer look at your account status.

Regards,

Daisy_Dhen

[gerson]

I am not a TPG customer so I don't have a customer ID or  account number. I bought a modem secondhand and it seems to be connected to your company. 

[Daisy_Dhen]

We can no longer access the TPG supplied modem if you are not an active subscriber. 

You  may check if you can manually update the firmware instead. 

Daisy_Dhen

[gerson]

How can I access the firmware update? Happy to do it manually but need the update.