Welcome to the community!
We are able to locate your account using your community details and requested a Firmware upgrade for your modem/router.
Updates will be provided next week. Let us know should you require further assistance.
Thanks for raising this to us, @jakewild1
We ran additional tests to your service it shows connected for 21m with a passing speed on the line, whilst minimal dropouts were detected.
We'd like to clarify on which device(s) you experience getting slow connection? Have you tried to run a speed test using a desktop/laptop connected via LAN/Ethernet cable?
Not: Please run a test using (www.speedtest.)
We'll wait for your response, cheers!
Thank you for the fast reply. I have just been talking to Frank in the technial department and he ran me threw a few settings and speed tests. He has passed the issue on to engineering department.
Hi @jakewild1, we can see that our Engineering Team has been in touch and discussed the status of the case.
Our network engineers are working on this issue and you may check the service if there's any improvement after a week.
If the issue persists, feel free to drop us a message. Thank you.
Hi @jakewild1, we are unable to upgrade the firmware as your modem shows offline at the moment.
In addition, it appears that the service has been transferred to a different provider. May we know if you have inquired with a different ISP?