Firmware update req

[Axel2010]

Hi, can I please request a firmware update for my modem. 

thanks 

Product type	HG630
Device ID	00E0FC-R6Z8WB9411601822
Hardware version	AM1HG630M01VER.B
Software version	V100R001C216B013_demo

[BasilDV]

Hi @Axel2010

Welcome to the Community!

In order to process your request, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[Saeidd]

Hi there, could you please send it to me as well?
Thanks

[BasilDV]

Hi @Saeidd 

What's the current firmware of your device?

BasilDV

[Saeidd]

Hi BasilDV,

Thanks for your prompt reply.

The current details about the firmware and hardware are as follow:

Hardware version: AM1HG630M01VER.B

Software version: V100R001C68B010_21072012

Thanks

[BasilDV]

What is the make and model of your modem/router?

Is it TPG provided?