Firmware update req

Axel2010
Level 2

Hi, can I please request a firmware update for my modem. 

thanks 

 

Product typeHG630  
Device ID00E0FC-R6Z8WB9411601822
Hardware versionAM1HG630M01VER.B
Software versionV100R001C216B013_demo
5 REPLIES 5
BasilDV
Moderator

Hi @Axel2010

 

Welcome to the Community!

 

In order to process your request, please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

Saeidd
Level 2

Hi there, could you please send it to me as well?
Thanks

BasilDV
Moderator

Hi @Saeidd 

 

What's the current firmware of your device?

 

BasilDV

Saeidd
Level 2

Hi BasilDV,

Thanks for your prompt reply.

The current details about the firmware and hardware are as follow:

Hardware version: AM1HG630M01VER.B

Software version: V100R001C68B010_21072012

 

Thanks

BasilDV
Moderator

What is the make and model of your modem/router?

 

Is it TPG provided?