Firmware upgrade HG659

[always_online]

Hello,

Can you please help check the firmware for my HG659? I am not sure if it has been upgraded before since the service was installed in 2017. Once a month my family has been reporting that the internet has been dropping out. Hopefully the latest firmware release resolves this.

Please let me know who I can DM my account details? Thanks

[BasilDV]

Hi @always_online

If your family is experiencing dropouts via a WiFi connection, then signal interference may be causing it.

We've created some articles that may help improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let me check if your modem/router has the latest firmware available. Shoot me a PM with your TPG username or customer ID number along with the current firmware of your device.

BasilDV