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Firmware upgrade for HG659?

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snilsson
Level 3

Hi

Is there an update for...

Product type:HG659
Device ID:00E0FC-J3N8W17720002097
Hardware version:VER.B
Software version:V100R001C216B112
1 ACCEPTED SOLUTION

Accepted Solutions
Ken-C
Moderator

Hi there


Welcome to the community,



Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy





kind regards

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4 REPLIES 4
Ken-C
Moderator

Hi there


Welcome to the community,



Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy





kind regards

snilsson
Level 3
Hi

New modem is not connecting

Help desk is not answering

Should I put the old modem back?
snilsson
Level 3

I have put the old modem back in and service resumes. Could not connect to new one to automatically configure. Will try again when work permits

Ken-C
Moderator
Hi there,

I'm not working right now it's out of my hours , however send me a PM and I will be happy to assist you in configuring the modem first thing tomorrow morning, please use your existing modem for now so you don't have any disruption ..

Kind regards