Firmware upgrade for HG659?

[snilsson]

Hi

Is there an update for...

Product type:HG659

Device ID:00E0FC-J3N8W17720002097

Hardware version:VER.B

Software version:V100R001C216B112

[Ken-C · Accepted solution]

Hi there


Welcome to the community,



Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 





kind regards

[snilsson]

Hi

New modem is not connecting

Help desk is not answering

Should I put the old modem back?

[snilsson]

I have put the old modem back in and service resumes. Could not connect to new one to automatically configure. Will try again when work permits

[Ken-C]

Hi there,

I'm not working right now it's out of my hours , however send me a PM and I will be happy to assist you in configuring the modem first thing tomorrow morning, please use your existing modem for now so you don't have any disruption ..

Kind regards