TPG Community

Get online support

Firmware upgrade for HG659?

SOLVED Go to solution
Highlighted
Level 3

Hi

Is there an update for...

Product type:HG659
Device ID:00E0FC-J3N8W17720002097
Hardware version:VER.B
Software version:V100R001C216B112
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Hi there


Welcome to the community,



Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy





kind regards

View solution in original post

4 REPLIES 4
Highlighted
Moderator

Hi there


Welcome to the community,



Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy





kind regards

View solution in original post

Highlighted
Level 3
Hi

New modem is not connecting

Help desk is not answering

Should I put the old modem back?
Highlighted
Level 3

I have put the old modem back in and service resumes. Could not connect to new one to automatically configure. Will try again when work permits

Highlighted
Moderator
Hi there,

I'm not working right now it's out of my hours , however send me a PM and I will be happy to assist you in configuring the modem first thing tomorrow morning, please use your existing modem for now so you don't have any disruption ..

Kind regards