Firmware upgrade

Level 1a

Hi Guys

Can I please have Firmware upgrad on my router, I am having issues with router that stop responding.

I have to restart few time a day to resolve the issue.


Product type:HG659
Device ID: 00E0FC-J3N7S17907920017
Hardware version: VER.B
Software version: V100R001C370B011_Primus


Hi @salman,


Welcome to the community! I would love to help and process a firmware upgrade for you, however I tried to use your community details to pull up the accont it does not match.


I'd like to get your account details (Username/Customer ID or Contact number associated with the account).