We recommend our customers to check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If the issue persists, please send your TPG account details (Customer ID/username) via private message in order for us to assist you further.
I’ve had my internet down all day with the flashing red light and clicking from the NBN box. I’ve tried calling TPG customer support a few times for periods of up to almost an hour, only to be declined by the prerecorded voice message. Please I need help.